Overall very limited Casino games, food, and drinks made for less than optimal time. Not looking for anything but the hotel to uphold their end of the deal. She offered to comp our breakfast which not a big amount was definitely good customer service. The front desk clerk at check out was much more helpful after asking the right questions to find out about the stay. Zero help from the skittish “manager” who was overwhelmed and offered zero customer service again at check in. At 7:15pm called the hotel and after multiple times on hold someone was finally able to tell us room was just available. After getting ready in the car and eating a nice dinner in Geneva still no call that room was ready, as was promised at 2pm and 4:30pm. Only option would be to downgrade to a junior suite at same cost. A line of 50-60 people at 4pm checkin with no rooms available. “Manager” said that nothing she could do or assist as they were busy and unable to fulfill their obligations for rooms to be ready for reservations. Unable to accommodate to get ready at all even after check in time or get us late reservations in their restaurant so we could get ready.

No available reservations weeks ahead of time at their only open restaurant Sociale, so we made reservations in Geneva.

No contact by check in at 4pm and room wasn’t ready with an unknown estimate at 4:30pm. Got there early and was told we would be contacted when the room was ready. Booked a nice local getaway for the wife for Valentine’s Day in their best King Suite.

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